Privacy Policy - Mountwindow

Introduction

At Mountwindow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tailoring services.

Information We Collect

Personal Information

When you contact us or request tailoring services, we may collect personal information including:

Name and contact information
Email address and phone number
Mailing address for service delivery
Body measurements for custom tailoring services
Payment information for processing transactions
Service preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity:

IP address and browser type
Operating system and device information
Pages visited and time spent on our site
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver tailoring services you request
To process measurements and create custom garments
To communicate with you about appointments, orders, and services
To respond to your inquiries and provide customer support
To process payments and maintain transaction records
To improve our website functionality and user experience
To send service updates and important notifications
To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our business
When required by law or legal process
To protect our rights, property, or safety
With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer measurement records are maintained to facilitate future service requests.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and review the information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of receiving promotional communications
Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

Data Protection Rights

Under UK data protection laws, including the Data Protection Act 2018 and UK GDPR, you have rights regarding your personal information. These include the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the last updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Mountwindow
Brunswick Way, Liverpool L3 4BN, United Kingdom
Phone: +441512550808
Email: info@mountwindow.world

For concerns about data protection, you may also contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection. Visit ico.org.uk for more information.